Are your items authentic?
Yes. Timeless Luxe sells genuine pre-owned luxury goods. Every item is sourced and inspected before listing. Eligible handbags priced at $500 or more include complimentary Entrupy authentication as described in our Authenticity Guarantee.
Are the items new?
Most items are pre-owned or vintage. The individual product page explains the condition and shows detailed photographs of the actual item.
Will I receive the exact item shown?
Yes. Because most pieces are individually sourced, the photographs generally show the exact item offered for sale.
How quickly will my order ship?
Orders are generally processed within 1–2 business days. Standard delivery to the contiguous United States is generally estimated at 3–5 business days.
Do you accept returns?
Eligible items may be returned within 7 days of delivery. Review the Returns & Refunds page for requirements before sending an item back.
Can I request more information?
Yes. Contact us before purchasing if you need additional photographs, measurements or condition details.